Gold Service

An online and advice line service at a price you can't beat.

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Your HR problems solved

Do you need HR support from someone that feels like part of your business? Are you looking to save time and money and also reduce the risk in your business?

Then our Gold service is perfect for you.

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24/7 Advice Line

Make an unlimited amount of calls to an experienced and knowledgeable HR Adviser 24 hours a day, 7 days a week. *

Discuss an on-going situation or a potential situation you foresee happening or just ask a general HR question.

Get pragmatic, legally compliant, commercial advice from experts you can trust.

*All packages exclude advice line access during public holidays in England.

£100,000 Indemnity

We’re so confident about the advice and support we provide that we stand behind its accuracy.

If you provide us with all details of an issue and follow the advice we subsequently provide accurately and promptly, if that advice proves inaccurate and you suffer a loss as a result we will compensate you for the advice provided.

HR Knowledge Portal

All your HR processes and guidance presented in a workflow-driven approach. Covers the entire employment life-cycle, from recruitment to exit.

Easy to follow and easy to engage with, laid out in a step-by-step format. Ensures you’re always following the most up-to-date legislation.




Document Templates

A collection of over 500 best practice documents for download, editing and use.

Supporting documents to complement the policies include letter templates, checklists, processes, forms and more.

Continuously reviewed to ensure compliance and are always legislatively up-to-date.

Case Bundle Support

We help you stay out of an Employment Tribunal, but in the unfortunate event it happens, we can help you be prepared.

We’ll provide records of all your conversations with your HR Adviser, in chronological order, so you don’t have search through all your emails, looking for notes or try to remember the order of events.


Case Notes

After every interaction with your HR Adviser, you receive a detailed case note outlining the background information discussed, the guidance you were provided and the next steps you should take.

No longer rely on scribbled notes or worry about remembering what was discussed after your call.

Case Viewer

A secure portal embedded in H&S Knowledge Portal, where your case notes are stored.

View the advice given and access attachments sent, upload documents or reply directly with follow-up questions straight to your H&S Adviser – and they can respond back. Building an audit trail as the case progresses.


An update on the latest developments in Human Resources and Employment Law straight to your inbox. AdviserPlus will tell you what you need to know when you need to know it.

We help you stay up-to-date with key issues in HR that are affecting small and medium sized businesses.

Welcome Call

Once signed up, you’ll receive a call from one of our Client Relationship Coordinators who will help you log on, provide a tour of the website and answer any questions you have.

Giving you confidence you’ll get everything you need out of the service, including that personal touch.

HR Health Check Call

Your HR adviser takes time to understand the HR landscape of your business, evaluates the information and provides you with a compliance report.

A full HR audit of your business helps you understand any risk areas and your HR adviser will then work with you to address them.

On-site Consultancy

An HR Consultant spends up to 2 days a year on-site at your business, tailoring the support on what your business needs.

Use them for managing complex or awkward issues like a disciplinary, grievance or a redundancy situation or increase line managers capability with a coaching session.

Contract Support

We’ll remotely review your current contracts of employment to ensure they’re legally compliant and up-to-date.

We’ll help modernise contracts to include elements that might not have been included when first drafted and help protect your business where out-of-date contracts can lead to claims.

Policy Review

We’ll remotely carry out a review of your core set of essential policy documents, including your staff handbook, and ensure they’re fit for purpose.

We’ll ensure they’re legally compliant and supported by effective processes. Having the best set of policies helps to get the best out of your people.

Proactive Case Management

We ensure you’re supported through the whole process, taking the right steps at the right times.

Once you’ve opened a case and received your advice, your adviser only closes their case when your issue is resolved, they’ll check back in at appropriate points, to support you to a resolution.

Early Intervention

We’re not just here to put the fires out, we’re here to help you stop a people matter ever becoming an issue, having a positive impact on your business, your employees’ well being and their productivity.

Why we're different

Our 12-month contracts don’t trap you into staying with us for years. You have the flexibility to upgrade your service at any time so you can do what’s right for your business.

You won’t find a service like ours; expertly provided, personalised HR advice at an unbeatable price.


Not the right service for you?

Speak to someone about what you need and let us help find the right service for you or find out more about our Bronze and Silver services below.

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Our Bronze Service

Don't feel like you need the features of Silver and looking for a cheaper option? Take a look at our Bronze service.

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Our Silver Service

Are you looking for an enriched advice line service but don't need any consultancy? Take a look at our Silver service.

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5 reasons why people choose our HR Advice service


Our people are HR practitioners with hands-on experience: they understand your situation, because they’ve been there themselves.


We don’t tell you what you can’t do, we understand your preferred outcome and present balanced choices, each with associated risks.


Our simple 12-month contract has no complicated notice period if you need to cancel and you can upgrade your service at any time.


We support over 20,000 SMEs and 96% of customers would recommend our service, we have a world-class NPS score of +83.


Our pricing structure suits your business size, and for what you get in each of our packages, it’s hard to beat us on price.