Silver Service

An online and advice line service at a price you can't beat

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Looking for more from your HR service?

Does your business operate outside of the normal working day? Are you looking to save time and money when it comes to managing people issues?

Then our Silver service is perfect for you.

Purchase now

24/7 Advice Line

Make an unlimited amount of calls to an experienced and knowledgeable HR Adviser 24 hours a day, 7 days a week. *

Discuss an on-going situation or a potential situation you foresee happening or just ask a general HR question.

Get pragmatic, legally compliant, commercial advice from experts you can trust.

*All packages exclude advice line access during public holidays in England.

Welcome Call

Once signed up, you’ll receive a call from one of our Client Relationship Coordinators who will help you log on, provide a tour of the website and answer any questions you have.

Giving you confidence you’ll get everything you need out of the service, including that personal touch.

£50,000 Indemnity

We’re so confident about the advice and support we provide that we stand behind its accuracy.

If you provide us with all details of an issue and follow the advice we subsequently provide accurately and promptly, if that advice proves inaccurate and you suffer a loss as a result we will compensate you for the advice provided.

HR Knowledge Portal

All your HR processes and guidance presented in a workflow-driven approach. Covers the entire employment life-cycle, from recruitment to exit.

Easy to follow and easy to engage with, laid out in a step-by-step format. Ensures you’re always following the most up-to-date legislation.




Document Templates

A collection of over 500 best practice documents for download, editing and use.

Supporting documents to complement the policies include letter templates, checklists, processes, forms and more.

Continuously reviewed to ensure compliance and are always legislatively up-to-date.


An update on the latest developments in Human Resources and Employment Law straight to your inbox. AdviserPlus will tell you what you need to know when you need to know it.

We help you stay up-to-date with key issues in HR that are affecting small and medium sized businesses.

Case Bundle Support

We help you stay out of an Employment Tribunal, but in the unfortunate event it happens, we can help you be prepared.

We’ll provide records of all your conversations with your HR Adviser, in chronological order, so you don’t have search through all your emails, looking for notes or try to remember the order of events.


Proactive Case Management

We ensure you’re supported through the whole process, taking the right steps at the right times.

Once you’ve opened a case and received your advice, your adviser only closes their case when your issue is resolved, they’ll check back in at appropriate points, to support you to a resolution.

Case Viewer

A secure portal embedded in H&S Knowledge Portal, where your case notes are stored.

View the advice given and access attachments sent, upload documents or reply directly with follow-up questions straight to your H&S Adviser – and they can respond back. Building an audit trail as the case progresses.

Case Notes

After every interaction with your HR Adviser, you receive a detailed case note outlining the background information discussed, the guidance you were provided and the next steps you should take.

No longer rely on scribbled notes or worry about remembering what was discussed after your call.

HR Health Check Call

Your HR adviser takes time to understand the HR landscape of your business, evaluates the information and provides you with a compliance report.

A full HR audit of your business helps you understand any risk areas and your HR adviser will then work with you to address them.

Peace of mind

With all our services, we help you to prevent things from going wrong. If you have a people matter that looks like it’s heading down the wrong path, our expert HR advisers will support you to minimise the damage and recover the situation.


Keep in mind

Our 12-month contracts don’t trap you into staying with us for years. You have the flexibility to upgrade your service at any time so you can do what’s right for your business.

You won’t find a service like ours; expertly provided, personalised HR advice at an unbeatable price.


Not the right service for you?

Speak to someone about what you need and let us help find the right service for you or find out more about our Bronze and Gold services below.

Speak to the team

Our Bronze Service

Don't feel like you need the features of Silver and looking for a more cost effective option? Take a look at our Bronze service.

More details

Our Gold Service

Are you looking for everything you get with Bronze and Silver and even more? Take a look at our Gold service.

More details

5 reasons why people choose our HR Advice service


Our people are HR practitioners with hands-on experience: they understand your situation, because they’ve been there themselves.


Our simple 12-month contract has no complicated notice period if you need to cancel and you can upgrade your service at any time.


We don’t tell you what you can’t do, we understand your preferred outcome and present balanced choices, each with associated risks.


Our pricing structure suits your business size, and for what you get in each of our packages, it’s hard to beat us on price.


We support over 20,000 SMEs and 96% of customers would recommend our service, we have a world-class NPS score of +83.